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This page sets out the legal framework that governs your use of wirbd. What you can do, what we commit to, and how the policy applies depends on your local law and the eligible regions listed in our terms. Read each section carefully before you proceed with account actions.
wirbd operates under a policy framework that recognises the legal environment varies across regions, including Bangladesh. Whether you access the platform via mobile browser, bKash-linked wallet or Bank Transfer, your continued use signals that you have read and accepted the conditions published here. We do not make claims about universal legal clearance. Access and eligibility depend entirely on the laws that apply in your jurisdiction and in the eligible regions we have configured for this platform. Where local law restricts or prohibits online account activity, that restriction governs your access — not our preference. We maintain these terms in plain language so you can read them without a legal background. If something is unclear, our support routes are listed in the support section below. We update this policy when regulatory or product changes require it. Checking back periodically is your responsibility; we do not send automatic notifications for every amendment. The version published on this page is the operative one. Payment context chips such as bKash and Bank Transfer appear throughout your account area as transaction labels — they carry no additional legal weight beyond identifying the transaction method you used.
Understanding scope prevents confusion later. The four areas below clarify exactly where this legal policy applies — and where it stops. Nothing here creates rights or obligations that extend beyond the wirbd platform itself.
This policy governs how you open, use and close your wirbd account. Steps shown in the account area — including identity verification fields and wallet-linking instructions — are part of this scope. Actions taken outside the platform are not covered.
Deposits and withdrawals processed through bKash or Bank Transfer fall inside this policy's scope as platform-side transaction records. The rules of your bank or mobile wallet provider remain separate and are not superseded by anything written here.
Game content from studios available in the lobby — including slots, live dealer tables and sports categories — is governed by this policy in terms of fair use, not by any third-party content licence. Content rights remain with the originating studio.
Payment processors, mobile network operators and any external service you use alongside wirbd operate under their own legal terms. We are not responsible for policies, outages or decisions made by those third parties, even where their service connects to your account.
Your account area is the first place to act on any of the rights described here. Transaction records — including bKash deposits and Bank Transfer activity — are visible inside your signed-in account history. If a record looks incorrect, you can raise a correction request directly through our support route. You do not need to wait for a scheduled review cycle; corrections can be requested at any time. Reviewing your data, updating contact details and asking questions about how your information is handled are all things you can do without needing legal representation. We process these requests in the order they arrive. For account-level questions that go beyond what the help section answers, the email route in our support section is the appropriate channel. Keep your account credentials private — any changes you authorise from a signed-in session are treated as your own instruction.
Open your account transaction history to check bKash or Bank Transfer entries. Every deposit and withdrawal you have completed is listed there with a timestamp. If a record is missing or shows an incorrect amount, note the date and raise it via support.
Name, contact number and linked payment method details can be updated through the account settings area. Follow the fields and verification steps shown on screen. We apply the correction once the verification step is confirmed on our side.
If a clause in this policy is unclear or you believe a decision affecting your account conflicts with what is written here, contact us through the email route listed in the support section. Include your account reference so we can locate your records.
For urgent account access issues — locked credentials, unrecognised activity or a payment discrepancy — use the live chat route where available, or email support with a clear subject line describing the issue. We do not act on requests sent from unverified contact addresses.
Policy questions, correction requests and account disputes all have a clear path. Use the channel that matches the urgency of your situation. We handle legal and policy queries separately from general account help to keep response times focused.
Send policy questions, data correction requests or account dispute details to our published support email. Include your account reference number and a clear description of the issue so we can locate the relevant records without a back-and-forth exchange.
The live chat widget in your signed-in account area connects you to the support team for real-time questions. Use this route for urgent access issues or when you need to confirm whether a specific clause applies to your account situation.
The help centre holds published answers to common policy questions including account closure steps, transaction record requests and how corrections are processed. Check there first — many policy questions are already answered without needing to open a separate support ticket.
We approach data handling, account security and policy updates with a consistent process. What follows describes the four areas that matter most to account holders reading this page.
Account data — including identity details, contact information and transaction records from bKash or Bank Transfer activity — is stored for the period required to operate your account and meet any applicable record-keeping obligation. We do not sell account data to third parties for marketing purposes.
We use session cookies to keep you signed in and functional cookies to remember your account preferences across mobile and desktop. Analytics cookies help us understand which sections of the platform are used most. You can manage cookie preferences through your browser settings at any time.
Your account credentials are your responsibility. We apply security checks on the platform side — including session validation and unusual-activity flags — but we cannot protect an account whose password has been shared. Change your password through the account settings page if you suspect unauthorised access.
When we update this legal page — whether due to a product change, a payment-method adjustment like a bKash flow update, or a regulatory development — the new version replaces the previous one at this URL. The date at the bottom of the page reflects the most recent revision. Continued use after a revision constitutes acceptance.
These are the questions we receive most often about this policy. If your question is not answered here, use the email support route and include your account reference.
Access and eligibility depend on the laws that apply in your location. wirbd's legal terms govern the platform side of your account, but whether you are permitted to use the service in Bangladesh depends on your local law and the eligible regions configured for this platform. Check local regulations before proceeding.
Open a request through the email support route listed on this page. Include your account reference and specify that you are asking for a data record. We will locate your account history — including bKash and Bank Transfer transaction records — and respond through the same email address you used to sign up.
Yes. If a transaction record, contact detail or account setting shows information you believe is incorrect, raise a correction request via email support or live chat. Describe the error clearly and provide the date of the relevant transaction or change. We review correction requests and apply verified changes to your account.
We retain account data for the period needed to maintain your account and meet any applicable record-keeping obligation in the regions we operate. After your account is closed, some records may be held for a further period as required by the applicable rules. You can ask about specific retention periods via our email support route.
The updated version replaces the previous text at this URL without a separate notification for every change. The revision date shown at the bottom of the page tells you when the content was last updated. If a change significantly affects your account rights, we recommend checking this page periodically and contacting support if you have questions.
Send the details to our email support route with your account reference and a clear description of the decision you are disputing. Legal and policy disputes are handled separately from general help tickets. If the matter involves a bKash or Bank Transfer transaction, include the transaction date and amount shown in your account history.