wirbd is committed to handling your personal information with care — from the moment you open an account through every transaction you make using bKash or Bank Transfer. This policy explains what data we collect, how we use it, and the steps you can take to review or correct your records. Access to this service depends on your local law and eligible regions.
Account data protection
bKash and Bank Transfer context
Your rights, clearly stated
Jurisdiction-dependent access
POLICY POSTURE EXPLAINED
How wirbd Handles Your Information
When you register an account with us, we collect the details you submit — name, contact information, and the payment method identifiers you use to transact, such as your bKash mobile number or the bank account details tied to a Bank Transfer request. We use this data to verify your identity, process your transactions accurately, and respond to any support queries you raise through our published contact routes. We do not sell your personal data to third parties for marketing purposes. Where we share data with service partners — for example, payment processors that facilitate your bKash or Bank Transfer instructions — those partners are bound by data-handling obligations consistent with this policy. We retain your account records for as long as your account remains active and for any period required by applicable regulatory obligations in the regions where this service operates. You can request a summary of the data we hold about you at any time by contacting our support team through the routes listed on this page. All requests are handled in the order they are received. Availability of this service depends on your local law and eligible regions; if access is not permitted in your jurisdiction, please do not use the platform.
bKash mobile number
Bank Transfer details
Account verification records
Support correspondence
WHAT THIS COVERS
Scope of This Privacy Policy
This policy applies specifically to data collected through wirbd — your account registration, your in-session activity, and your payment interactions. It does not extend to third-party websites or services that may be linked from within the platform. Understanding what falls inside and outside this policy helps you manage your data choices clearly.
Account Access
Data collected when you register, log in or update your account profile — including contact details and identity verification records — falls squarely within this policy. We control how that data is stored and processed.
Transactions
Payment information submitted through bKash or Bank Transfer is handled under this policy for the wirbd-side of the transaction. Your payment provider's own data practices are governed by that provider's separate terms.
Site Content and Activity
Session data, device identifiers and browsing behaviour collected while you use the wirbd site are covered here. We use this data to keep the site functioning correctly on your device and to improve navigation flows.
Third-Party Services
Links to external sites, game studio interfaces or other third-party tools operate under their own privacy terms. wirbd does not control those practices and is not responsible for how those parties handle your data.
YOUR ACCOUNT RIGHTS
What You Can Do With Your Data
You have practical rights over the information we hold about you. These rights do not require a formal legal process — they are built into the way we operate your account and respond to support requests. If you want to see what data we have on file, you can submit a data-access request through our support channel, and we will compile a summary of the records associated with your account. Where any detail is incorrect — your contact number, your registered Bank Transfer details or your bKash mobile number — you can ask us to correct it, and we will update the record once we have verified the change. If you have a question about how a specific piece of your data is being used, raise it through our support route and we will provide a clear written response. You may also request that we close your account and handle your data accordingly, subject to any retention obligations that apply under local law and eligible regions.
Review Your Records
Submit a data-access request via our support channel to receive a summary of the information we hold, including contact details and payment method identifiers like your bKash number.
Correct Account Details
If your registered bKash number, Bank Transfer details or contact information is out of date, contact support with the corrected information and we will update your account after verification.
Raise a Data Question
For any question about how your data is used — including why a specific record was collected or how long it is retained — contact us through the published support route and we will respond in writing.
Request Account Closure
You can ask us to close your account and initiate the data-handling process that follows. Residual retention obligations under applicable regional regulations may mean some records are held for a defined period after closure.
REACH OUR POLICY TEAM
How to Contact Us About This Policy
If you have a question about this privacy policy, want to exercise one of the rights described above, or need to flag a data concern, the routes below are how we handle those requests. Use the channel that suits your situation — all policy-related queries are logged and handled in writing so you have a record of the exchange.
Live Chat Support
Start a live chat session from the support section of the site. Describe your privacy query and our team will either resolve it in the session or escalate it to our policy team with a reference number for you.
Email Support
Send your data-access request, correction request or policy question to the support email address published in our Help section. Written requests allow us to respond clearly and give you a record of the outcome.
Account Help Centre
The Help section of your signed-in account area contains published articles on data rights and account management. Check there first — your question may already have a detailed written answer you can act on immediately.
DATA HANDLING STANDARDS
How We Protect and Manage Your Data
Our data-handling approach covers four areas: what we collect and why, how we keep it secure, how long we retain it, and how you can ask us to change it. These standards apply across every part of your account — from the bKash number you register with to the session records generated when you use the site on your mobile device.
Cookies and Session Data
We use cookies to keep your session active and to understand how the site performs on your device. You can adjust cookie settings through your browser. Disabling certain cookies may affect how some parts of the site load or function on your device.
Account Security Practices
Your account credentials are stored using industry-standard protection methods. We do not store your bKash PIN or Bank Transfer authentication codes — those remain with your payment provider. If you suspect unauthorised access, contact support immediately through the live chat route.
Data Retention
We keep your account records for as long as your account is active plus any period required by applicable obligations in eligible regions. When retention is no longer required, records are removed in accordance with our internal deletion schedule.
Requesting Changes
To update, correct or query any data we hold, reach us via email support or live chat as described above. We aim to acknowledge your request promptly and provide a substantive response — specific timing depends on the nature of the request and regional requirements.
POLICY QUESTIONS ANSWERED
Frequently Asked Questions About This Policy
These questions cover what visitors most often ask when reading through this policy. If your question is not answered here, use the support routes listed above to get a written response from our team.
What personal data does wirbd collect when I register?
When you register, we collect your name, contact details and the payment identifiers you submit — such as your bKash mobile number or Bank Transfer information. We also collect session and device data while you use the site, as described in the cookies section of this policy.
Does wirbd share my data with third parties?
We share data only with partners directly involved in processing your transactions — for example, payment processors handling bKash or Bank Transfer instructions. Those partners operate under data-handling obligations consistent with this policy. We do not sell your personal data for marketing purposes.
How can I see what data wirbd holds about my account?
Submit a data-access request through our email support channel or live chat. We will compile the account records associated with your profile and send them to you in writing. Requests are handled in the order received; check the Help section for current processing details.
Can I correct my registered bKash number or Bank Transfer details?
Yes. Contact our support team with the corrected information through live chat or email. We will verify the change against your account and update the record. You will receive a confirmation once the correction is applied to your profile.
How long does wirbd keep my account data after I close my account?
We retain records for any period required by applicable obligations in eligible regions after account closure. Once those obligations are met, data is removed according to our deletion schedule. The exact period depends on your region and local law — contact support for region-specific detail.
Does this policy apply if I access wirbd from Bangladesh?
This policy applies to data collected through wirbd regardless of where you access it. However, your right to use this service depends on your local law and eligible regions. If access is not permitted under the laws of your jurisdiction, please do not use the platform.
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