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These Terms & Conditions set out the rules that govern your account on wirbd, covering how you access the platform, how transactions are handled through methods like bKash and Bank Transfer, and how we manage disputes. Your use of this platform is subject to your local law and the eligible regions we serve.
By creating and using an account on wirbd, you confirm that you have read, understood and accepted these Terms & Conditions in full. These terms form a binding agreement between you and wirbd for every session, transaction and support interaction that takes place through our platform. We may update these terms periodically; when we do, the revised version is published here and takes effect from the date shown at the top of this page. Continued use of your account after an update is posted means you accept the revised terms. If any part of these terms is unclear, the right step is to stop and contact our support team before continuing. Transactions processed through bKash or Bank Transfer are subject to both these terms and the individual policies of those payment providers. We do not override the rules of those providers, but we do commit to recording every transaction in your account wallet so you can review it at any time. Eligibility to use the platform depends entirely on the laws applicable in your region — we do not make legal determinations on your behalf, and we encourage you to confirm your local position before proceeding.
bKash transactions on your account are logged in your wallet history and subject to both these terms and bKash's own payment conditions.
Bank Transfer deposits and withdrawals are recorded against your account and processed under the settlement rules described in these terms.
Your account wallet reflects every confirmed transaction; discrepancies should be raised with support using the contact route listed in these terms.
This policy applies specifically to your wirbd account — the actions you take after logging in, the transactions you initiate and the content you interact with on our platform. Understanding what is and is not covered helps you know where to direct questions and where a third-party provider's own terms apply instead.
Login credentials, session management and account-level permissions are governed entirely by these terms. Actions taken through your account — placing activity, adjusting settings, reviewing history — all fall within this policy's scope.
Deposits and withdrawals processed via bKash or Bank Transfer are covered under these terms for the wirbd side of the transaction. The payment provider's own conditions apply on their side; we do not override or waive those.
Game content supplied by studios such as Pragmatic Play, Joker, PlayStar and JDB is displayed on our platform under licence arrangements. These terms cover your access to that content; the studios' own policies govern the content itself.
Any service reached through a link outside the wirbd domain — including payment apps, verification tools or external references — operates under that third party's terms. wirbd is not responsible for those external terms or the services they describe.
These terms are not only obligations — they also describe what you can do. You have the right to review every transaction record held in your account wallet, including deposits made through bKash and withdrawals processed via Bank Transfer. If you believe a record is wrong, you can request a correction by contacting support with your account details and the transaction reference shown in your wallet. You also have the right to ask questions about how your account data is stored and how it is used within the platform. Any request to update your account details — such as your registered contact information — should be submitted through the account settings page; support can assist if a field is locked or unclear. We aim to acknowledge account-related requests through our published support routes; response handling depends on the nature and complexity of your query.
Open your account wallet to see a full log of every bKash and Bank Transfer transaction. Each entry shows the amount, date and current status so you can cross-check against your own records.
Head to account settings to update contact information or other registered details. If a field cannot be changed directly, raise it with support and include your account ID for faster handling.
If any clause in these terms is unclear or you disagree with how something has been applied, contact support before taking further action. Explain the specific term or transaction in question so we can address it directly.
For account-level concerns that go beyond standard settings — such as a disputed transaction or an access problem — use the support route listed on this page to open a formal query with our team.
If you have a question about these Terms & Conditions — or if a situation has arisen with your account that needs formal attention — use the contact routes below. We ask that you include your registered account email and, where relevant, the transaction reference from your wallet so your query can be handled without unnecessary back-and-forth.
The live chat option is accessible from within your account dashboard. Use this route for account-related questions that need a prompt response — including queries about specific terms clauses or transaction records.
For formal queries about policy interpretation, account corrections or dispute notices, send a written message to our support email address shown in the account help section. Include your account details and the relevant transaction reference.
The help centre in your account area holds published answers to common questions about these terms, transaction handling and account access. Check there first; it may resolve your question without needing to contact the team directly.
Your account data — including transaction history, registered contact details and session activity — is held in accordance with these terms and our Privacy Policy, which is published separately. We do not share your information with third parties except where required to process a payment through bKash or Bank Transfer, or where we are legally obligated to do so. If you want to know what data is held on your account, the first step is to submit a request through the support route listed here.
We use cookies to maintain your session on the platform and to record account preferences. You can adjust cookie settings through your browser; doing so may affect how some account features behave during your session.
Your account credentials are your responsibility under these terms. We will never ask for your password through chat or email. If you suspect unauthorised access, update your password immediately and contact support through the published route.
Transaction records and account activity logs are retained in line with applicable requirements. You can request a summary of your own records by contacting support; the scope and format of that summary is described in our Privacy Policy.
To request a correction to stored account data or to raise a concern about how your information is being used, contact support in writing with your account ID. We handle each request individually based on the specifics you provide.
The questions below cover the situations we hear about most often in relation to these Terms & Conditions. If your question is not answered here, the support routes listed on this page are the right place to take it.
Yes. Every deposit and withdrawal you process through bKash or Bank Transfer on your wirbd account is covered by these terms for our side of the transaction. The payment provider's own conditions apply on their end; both sets of terms run in parallel.
When we revise these terms, the updated version is published on this page with a new effective date. Continuing to use your account after that date means you accept the changes. If you disagree, stop using the account and contact support before taking further steps.
Access depends on your local law and the eligible regions we serve. We do not make a legal determination on your behalf. You are responsible for confirming that using this platform is permitted under the laws applicable in your location before proceeding.
Open your account wallet, locate the transaction in question and note its reference number and date. Then contact support through live chat or email — include your account ID and that reference number so the team can review the record directly.
Studios such as Pragmatic Play, Joker, PlayStar and JDB supply game content displayed on our platform. These terms govern your access to that content through your wirbd account. Each studio's own policies govern the content itself; both sets of terms apply simultaneously.
Change your password immediately through account settings, then contact support in writing with your account ID and the approximate time you noticed the issue. Do not share your credentials with anyone; under these terms, account security is your responsibility unless a breach is shown to originate from our side.